For Practices and PCNs
Workflow Audits and SOP Optimisation
We map how medicines work moves through your practice or PCN, from request to issue. We identify duplication, delay and risk, review skill mix, redesign the workflow and write standard operating procedures with your team, then return to check the new process is working.
At a glance
- Delivery mode
- Remote, in person or hybrid
- Availability
- 7 days, 6am to 10pm
- Funding routes
- Project fee
- Staffing
- Pharmacists with medicines optimisation and QI experience
Who this is for
Practices and PCNs whose medicines processes have grown by habit rather than design.
What's included
- End-to-end mapping of the medicines pathway
- Identification of duplication, delay and risk
- Skill mix review
- Redesigned workflow
- Standard operating procedures written, agreed and trained
- Follow-up review after implementation
How it works for this service
- 01
Map
We observe and map the current pathway with the people who run it.
- 02
Redesign
We propose a redesigned workflow and agree it with your team.
- 03
Document and train
SOPs are written, signed off and trained.
- 04
Review
We return after implementation to confirm the process is working.
Outcomes we work towards
Fewer steps, fewer errors
A process the whole team understands
Governance
SOPs are written to align with CQC expectations and practice clinical governance, with version control and named owners for each procedure.