For Practices and PCNs
Medicines Reconciliation and Discharge Letters
We process hospital discharge summaries and clinic correspondence within an agreed timeframe. Each letter is reconciled against the GP record, medication changes are actioned and coded, and queries to secondary care are raised and followed to closure, with an audit trail for every item.
At a glance
- Delivery mode
- Remote, in person or hybrid
- Availability
- 7 days, 6am to 10pm
- Funding routes
- Retainer · PCN ARRS
- Staffing
- Pharmacist independent prescribers and pharmacy technicians
Who this is for
Practices where discharge letters and clinic correspondence build up or are processed inconsistently.
What's included
- Discharge letter processing within agreed timeframe
- Medicines reconciliation against the GP record
- Changes actioned, coded and communicated
- Queries to secondary care raised and closed
- Audit trail for every letter
How it works for this service
- 01
Agree the workflow
We agree how letters reach us, the turnaround standard and what is escalated.
- 02
Clear the backlog
Outstanding correspondence is reconciled and actioned in order of clinical priority.
- 03
Ongoing processing
New letters are processed within the agreed timeframe, with monthly reporting.
Outcomes we work towards
No missed medication changes at transfer of care
Faster, safer letter turnaround
Governance
Reconciliation follows NICE guidance on medicines optimisation at transfers of care. Clinical changes are made by pharmacist independent prescribers, and every letter carries a documented outcome in the patient record.