How it works
From first conversation to a running service
A clear, repeatable process so you know exactly what happens, when, and what we need from you.
Discovery call
30 minutesWe discuss your workload, risks, targets and funding route. You tell us what is not working; we tell you honestly whether and how we can help.
Scoping and proposal
within 5 working daysWe map your current medicines pathway, agree the scope, service levels, staffing and reporting, and send a written proposal with clear pricing and a draft service agreement.
Onboarding
[X] weeksSmartcards, clinical system access, information governance and data sharing agreements, SOPs agreed and signed off, introductions to your team.
Go live
Our team starts delivering against the agreed SLAs. A named lead is your single point of contact from day one.
Review and optimise
monthly, then quarterlyActivity and outcome reporting, review meetings, and continuous improvement to the scope as your needs change.
What we need from you
- A named lead at your organisation
- Clinical system access and smartcards for our team
- Signed data sharing and honorary contract paperwork where required
- Agreement of SOPs before go live
- Access to the relevant meetings and communication channels
What you can expect from us
- A named service lead
- Agreed SLAs with monthly reporting against them
- GPhC-registered staff working within your governance
- Full documentation in your clinical system
- Escalation route for clinical concerns within the same working day
- No surprises on scope or cost