Question 1

Who do you work with?

Accepted Answer

GP practices, PCNs, GP federations and ICBs across England. Services are delivered remotely, in person or as a hybrid.

Question 2

Can you work remotely in our clinical system?

Accepted Answer

Yes. Our team works in EMIS Web and SystmOne via your smartcards and remote access arrangements, in line with your IG policies. [Confirm systems.]

Question 3

What hours do you cover?

Accepted Answer

7 days a week, 6am to 10pm.

Question 4

How quickly can you start?

Accepted Answer

A proposal within five working days of the discovery call. Onboarding time depends on your smartcard and IG processes; typically [X] weeks.

Question 5

Do you take on small pieces of work?

Accepted Answer

Yes. Single audits, short pilots and scoped projects are common starting points.

Question 6

Who does the prescribing?

Accepted Answer

GPhC-registered pharmacist independent prescribers working within agreed SOPs and your clinical governance framework.

Question 7

How is clinical responsibility shared?

Accepted Answer

Set out in the service agreement and SOPs. Our prescribers take professional responsibility for their decisions; escalation routes to your GPs are agreed before go live.

Question 8

Are you indemnified?

Accepted Answer

Yes. [Indemnity provider and level to confirm.]

Question 9

How do you handle patient data?

Accepted Answer

Under a data sharing agreement with your organisation. We are ICO registered and Cyber Essentials certified [CONFIRM], and our staff complete annual IG training.

Question 10

Can we use ARRS funding?

Accepted Answer

Yes, for eligible clinical pharmacist and pharmacy technician roles. We can structure the engagement to align with reimbursement.

Question 11

Do you publish prices?

Accepted Answer

No. Every engagement is scoped and priced from a discovery call. See Pricing for how engagements are structured.

Question 12

What are your payment terms?

Accepted Answer

Monthly in arrears by invoice, 30-day terms.

Question 13

What is the difference between a bespoke and an end-to-end repeat prescribing service?

Accepted Answer

Bespoke means we take specific tasks or sessions alongside your team. End to end means we run the whole process autonomously under SLA.

Question 14

Do you deliver SMRs under the Network Contract DES?

Accepted Answer

Yes, including cohort identification, delivery and coding.

Question 15

Can you help with CQC medicines questions?

Accepted Answer

CQC Medicines Support launches soon. Register your interest via the contact page.

Questions we are asked most often

Working with us

Clinical and governance

Funding and pricing

Services

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